Professional Series Training, provided by Steve Shaw, transforms individual and team performance with proven strategies and practices, and live, engaging, instructor-led courses. Dealerships who take this training see improvement in repair order performance, profit, team member earnings, and so much more.
- Higher repair order performance
- Higher customer satisfaction
Improved retention - Stronger service drive sales closing ratios
- Improved communication and time management skills
- Expanded customer management strategies
- Increased team member paychecks (improved team retention)
- Skill development for all levels of dealership associates
Online Training and Development
Steve Shaw Training has developed training courses for every role in fixed operations. These training courses are based upon real world activity. The individual classes are updated and evolve each session to reflect new trends in customer behavior.
- Keys to Communication
- Multi-Point Inspection Basic
- Multi-Point Inspection Advanced
- Factory Maintenance and Driveway Sales
- Additional Driveway Sales
- Menu Presentation
- Menu Creation
- Overcoming Objections
- Customer Management
- Time Management
- The Art of the Walkaround (1,2,3)
Coaching for Profit and Accountability
over 50 courses for your Team Members
All courses have been proven successful in hundreds of dealerships nationwide. This includes the small, medium and high-volume stores. Every national brand has undergone thorough scrutiny. Steve Shaw Training courses WORK. They are intended to provide your associates behavioral skills. This allows them to become a higher quality associate. Trained employees are 76% more likely to remain with the organization and earn substantially more income.
Steve Shaw Training pioneered virtual training in 2013 before it was as popular as it is today. Steve Shaw, with his partners have perfected the curriculum, processes, and material to deliver world class training LIVE at your fingertips. This training inspires associates and delivers results in the form of over-the-top CSI and NET PROFIT
